Data Protection Policy
Here at Sophia Webster, we take your privacy very seriously and do our best to adhere to the highest standards of data protection. Details of this are outlined in our Data Protection Policy which you can view here.
We aim to adhere to the General Data Protection Regulations (GDPR) which become enforceable on 25th May 2018. If you have any concerns about your privacy, don’t hesitate to reach out to our data protection officer, or get in touch.
1. Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
2. Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
3. Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
1. ABOUT US
You can contact us by email (open from Monday to Friday, 9.30am to 6pm GMT).
3. WHAT PERSONAL DATA DO WE OBTAIN PERSONAL DATA AND HOW DO WE USE THIS
Sophia Webster collects personal information from you directly in several ways, such as when you place an order or send us any communication or submit any information through our site. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in Paragraph 5 (Marketing and Opt-Out Provisions)). We may also use your personal data to manage and improve our business and site and to keep internal records and maintain reasonable archives, including anonymous statistical data about browsing actions and patterns, which does not identify any individual.
We may generate personal information ourselves, including in the course of providing you with any service or registration or operating our website or processing an order or performing a contract or in connection with the processing of any payment or arranging for any delivery, return or exchange. These details allow us to process your order and to let you know the status of your order.
In respect of any saved card details, we will only ever store the card type, the last four digits of the card used and the expiry date and such card details will never be shared with third parties and will only be used to process your order, using our payment partner’s safe payment platform systems. To help ensure that your shopping experience is safe, simple and secure, Sophia Webster uses Secure Socket Layer (SSL) technology.
4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We do not sell your details to third party marketing companies. We may obtain and disclose personal data to third parties (including intermediaries) as necessary to process any order or provide any service to you, including carrying out any checks, processing or recovery of any payment, carrying out delivery of any goods or exchanges or collection of any returns, to enforce or administer any contract or deal with any claims.
Saved card details will never be shared with third parties (other than for the purpose of processing a payment to us) and will only be used to process your order, using our payment partner’s systems. To help ensure that your shopping experience is safe, simple and secure, Sophia Webster uses Secure Socket Layer (SSL) technology.
Where any functionality of our website is clearly designed to make information public (e.g. a public forum), any information you provide in relation to that forum or other functionality, which is provided in such circumstances where it is clear that it is intended to be published, will be disclosed to the public accordingly. We may supply customer personal data to a government authority or regulator where required to comply with a legal requirement, for the administration of justice or where reasonably required to protect your vital interests.
If you enroll in our refer a friend programme, your data will be shared with the programme provider (Mention Me).
Refer a Friend Programme Data Processor Mention Me Ltd Website: www.mention-me.com
Data Protection Officer: firstname.lastname@example.org
Function: Operation of refer-a-friend programme
Processing customer email addresses and certain order data for the purposes of:
• Enrolling customers onto our refer-afriend programme;
• Monitoring the programme and safeguarding against gaming or fraudulent use of the programme;
• Communicating with customers in connection with operation of the programme and delivery of rewards;
• Reporting to [Controller] on the performance of the programme
5. MARKETING AND OPT-OUT PROVISION
We may use your contact information to send you alerts (by email or other method) for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest and marketing promotions. When you register for an account or submit an order, you will be given the option to opt-out of subscribing to our alerts.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Sophia Webster.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively, you can change your email preferences or opt out of all emails by logging into
“My Account” page.
6. HOW YOU CAN ACCESS AND CHANGE YOUR PERSONAL INFORMATION ON WWW.SOPHIAWEBSTER.COM
If for any reason you are concerned that the personal information held by Sophia Webster is not correct, please visit the website and, after logging into the site using the “LOG IN” menu on the home page, your personal information will be made available for review and change in the “MY ACCOUNT” page. Only you or, upon your request, Sophia Webster customer service may access your personal data from our website. Information may be changed online within your “ACCOUNT DETAILS”, “ADDRESS BOOK”. You may also contact us by email and we will amend your personal details.
7. SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorised use and we will only ever store the card type, the last four digits of the card used and the expiry date and such card details will never be shared with third parties and will only be used to process your order, using our payment partner’s safe payment platform systems. We take care to make our site secure and all credit or debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
8. YOUR LEGAL RIGHTS
We process your personal data in accordance with the United Kingdom Data Protection Act 1998 (the “Data Protection Act”), which governs personal data generally, including your rights. We also process customer personal data in accordance with the United Kingdom Privacy and Electronic Communications (EC Directive) Regulations 2003, which governs use of telephone numbers, fax numbers and email addresses for unsolicited direct marketing.
You have the right to ask us to stop using your customer personal data for any purpose that is causing you substantial damage or substantial distress, which is unwarranted. You have the right to ask us to stop using your customer personal data to carry out direct marketing to you, including sending you advertising or marketing material. You have the right to ask us to change, erase, block or modify any inaccuracies in your customer personal data.
The applicable laws are regulated by the Information Commissioner (www.ico.gov.uk) in the United Kingdom. You may have the right to claim compensation for damage you suffer. In addition to your rights above, it is open to you, if you have a complaint or concern, to seek assistance from such government regulator.
9. WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS