How To Return

Please notify us of your return within 14 days of receipt of your order

BOOK YOUR RETURN

Book your return at sophiawebster.com/return.

You’ll need to be logged into your account in order to access the portal.  Select a suitable time for the courier to collect from you

You will receive a copy of your return’s shipping labels via email

Complete the return form included in your order, entering the reason code for your return.

You will be notified by email when your return has been received and processed

Your refund will be credited to your original payment method and can take up to10 business days dependent on your payment provider

RETURN SHIPPING CHARGES

The shipping charges you will incur through returning an order are as follows. (This will be taken from the total of your refund, rather than charging your card again).

US: (FREE)
UK: (FREE)
EU: (FROM £5)* 
REST OF WORLD: (FROM £5)*

*Charges may vary depending on location. Please contact our customer team if you have any questions. 

REFUNDS

fAULTY ITEMS & AFTERCARE

RETURNS POLICY