How To Return
We’re extending our returns for the festive period on orders placed between 20th November – 24th December. If you’ve placed an order during this time, you’ll have until the 7th January to make a return. Our returns policy still applies.
BOOK YOUR RETURN
Book your return at sophiawebster.com/return.
You’ll need to be logged into your account in order to access the portal. Select a suitable time for the courier to collect from you.
You will be able to download the label once you have completed the return steps. You will also receive a copy of your return shipping labels via email. Please note that the label can only be used once. Please follow the links if you would like to cancel your return or reschedule a collection.
You will be notified by email when your return is in transit and is received by us.
Your refund will be credited to your original payment method and can take up to10 business days dependent on your payment provider.
RETURN SHIPPING CHARGES
The shipping charges you will incur through returning an order are as follows. (This will be taken from the total of your refund, rather than charging your card again).
EU: (FROM £5)*
REST OF WORLD: (FROM £5)*
*Charges may vary depending on location. Please contact our customer team if you have any questions.