Our delivery time starts when an order is shipped from our warehouse.

We cannot cancel or amend an order once it’s been placed, for more information on how to return a shipment, please click here. 

All duties and delivery charges are covered by Sophia Webster, there should be no costs for you to pay upon arrival of your package.

However, please note that if you place more than one order in a 24 hour period and the combined total reaches $800 or above, you may be charged customs fees directly from Fedex.

We are unable to determine what amount the customs and duties might cost and therefore we recommend that you avoid placing 2 separate orders within 24 hours. 

Where you are asked to pay for customs and duties, we at Sophia Webster cannot be held liable and will not be able to pay for these.

Need any further help? Please contact our customer experience team via email or live chat.

The united states

3 – 5 working days FREE

International DELIVERY Only

1 – 4 working days FREE

We have partnered with Global E to ship our international orders.

3 – 8 working days (€15 or equivalent)
Express, up to 2 working days (€25 or equivalent)

3 – 10 working days ($40 CAD)

3 – 10 working days ($50 AUD)

Rest of world SHIPPING: 
3 – 10 working days (FREE)

For more information please visit the Global E Help Centre.

Our delivery timeframes are only a guideline and not a guarantee. We recommend keeping an eye on your tracking when you receive it to be kept in the loop with your parcel’s whereabouts. 

If you’ve not received your order after your estimated delivery date, please don’t hesitate to reach out to our Customer Experience team who will be happy to help.