Delivery & Returns

We will work quickly to ship your order as soon as possible. If your order is received before midday GMT, Monday-Friday, we aim to dispatch your order on the same day.

Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

When your order ships, you will receive a tracking link via email.

For more information, please select your specific country from the list below.
United Kingdom

Orders under £250 – £6 
Orders over £250 - Free

  • Orders are dispatched with DPD Express.
  • Orders received Monday-Friday before midday GMT are usually dispatched the same day.
  • We ship with next day delivery.
  • Please allow an extra 2-4 business days for delivery to the Channel Islands
Jersey & Guernsey

Orders under £250 – £6 
Orders over £250 - Free

  • 2-5 working days from dispatch with DHL on a Delivery Duties Unpaid basis.
  • At present, you will be required to pay any duties and taxes at the border. These will be collected by DHL.
European Union

€20

  • 2-7 working days from dispatch with DHL on a Delivery Duties Unpaid basis.
  • At present, you will be required to pay any duties and taxes at the border. These will be collected by DHL.

Please Note: We are aware of an issue with some shipments to Germany experiencing delays. Please look out for any communications from customs and notify us promptly so we can assist.
United States of America

$20

  • We ship with DHL.
  • We advise 2-5 working days, but items may get held up at customs.
  • All duties and taxes are included in the price.
Canada

$40 CAD

  • 3-7 working days with DHL.
  • At present, you will be required to pay any duties and taxes at the border. These will be collected by DHL.
Australia

$40 AUD

  • 3-7 working days with DHL.
  • Any duties and taxes will be added at checkout to prevent any delays at the border.
New Zealand

$40 NZD

  • 3-7 working days with DHL.
  • At present, you will be required to pay any duties and taxes at the border. These will be collected by DHL.
Middle East

£40

  • 3-7 working days with DHL.
  • Any duties and taxes will be added at checkout to prevent any delays at the border.
India

Please note we do not currently ship to India, please reach out to Customer Service if you would like to ship to this country
Everywhere Else

£30.

  • 3-7 working days from dispatch with DHL.
  • At present, you will be required to pay any duties and taxes at the border. These will be collected by DHL.

Our delivery timeframes are only a guideline and not a guarantee. We recommend keeping an eye on your tracking when you receive it to be kept in the loop with your parcel’s whereabouts.

If you’ve not received your order after your estimated delivery date, please don’t hesitate to reach out to our Customer Experience team.

For more information, please read out Delivery FAQ.

Returns

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Some products such as earrings can not be returned (please check details before buying). Otherwise, returns must be organised within 14 days of receipt and in all original packaging. Please read our returns guide carefully. For more info, please see our Returns FAQ.

Refund Processing Times

Refunds are processed within 14 days after your returned product has been checked and returned to stock.

What to expect
Return received
Please allow up to 48 hours for your product to be checked and returned to stock.
Refund processed
Once checked into stock, please allow up to 14 days for your refund to be processed.
Funds received
After processing, your refund may take an additional 2–5 business days to appear in your account, depending on your bank or payment provider.

From the date your return is delivered, the maximum processing time is approximately 16 days—up to 2 days for checking, plus up to 14 days for refund processing.

Waiting for a refund?

Before contacting our support team, please:

Allow 16 days from the return delivery date.
Check your spam or junk folder for a refund confirmation email.
Have your order number and return tracking number ready if you need to follow up.
Start a New return