Delivery & Returns
Contact one of our customer service team.
DELIVERY TIMES AND COSTS
Orders placed before 4pm EST will be dispatched that same evening.
US FREE SHIPPING:
1-7 working days (Free)
US NEXT DAY AIR:
Guaranteed delivery next business day ($25)
Order before 1pm EST
What courier companies do you use?
We use UPS for every delivery.
What countries do you deliver to?
US Only. If you want to ship anywhere else in the world, please switch to our “Rest of the World” site by clicking on the US flag icon.
Do you gift wrap?
We do not currently gift wrap, however your order will arrive in a Sophia Webster box and dustbag.
Do I have to pay customs and import charges?
You will not be charged any customs or import fees.
Do you deliver to PO Box addresses?
No, we cannot deliver to PO Box addresses.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Do I have to sign for delivery?
Yes, we will require a signature upon delivery for all goods shipped.
Can I track my shipment?
Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number for UPS.
Can I change my delivery address once my order has been placed?
No details, including the delivery address can be changed. Your order can be cancelled or recalled and a new order will have to be placed using the new details.
HOW TO RETURN AN ITEM
- Email email@example.com for a Returns Authorization Number, within seven days of receiving your order
- Fill out the Returns Form included in with your order.
Please note that all returns should be sent back with the Sophia Webster shoe box and dustbag included.
Please ensure when returning the parcel that the Sophia Webster box is protected using the carton provided.
You will be notified by email once your return has been received and processed.
RETURN SHIPPING CHARGES
Returning an order within the US is free.
- Refunds will be credited back to the card originally used for payment.
- You will be notified by email once your return has been received and processed
- All returns should be sent back with the Sophia Webster shoe box and dustbag included. Please ensure when returning the parcel that the Sophia Webster box is protected using the carton provided
- A return request outside of the 7 day window may be accepted at our discretion. Please contact firstname.lastname@example.org with your enquiry.
- Returns that are damaged, soiled or returned without the original box may not be accepted and may be returned to the customer.
- Before your order leaves our warehouse it is fully checked by our packing team. If you receive an item which is damaged please contact us immediately.