Delivery & Returns
Contact one of our customer service team.
DELIVERY TIMES AND COSTS
Orders placed before 4pm EST will be dispatched that same evening.
HOLIDAY DELIVERY & RETURNS INFORMATION
lAST ORDER DATES – FOR delivery on OR before 24th December
USA – Order before 5pm Monday 17th December
EXTENDED Returns Period
Orders placed from Wednesday 21st November 2018 can be returned up until Monday 7th January 2019.
CUSTOMER SERVICE OPENING TIMES
Monday 24th December – 10am – 1pm GMT
Tuesday 25th December – Closed
Wednesday 26th December – Closed
Monday 31st December – 10am – 1pm GMT
Tuesday 1st January – Closed
US standard SHIPPING:
1-7 working days ($8)
Our average standard shipping time is 3 working days however it may take up to 7 working days.
Please see estimated time guide by state below.
California – 5 working days
Florida – 3 working days
Georgia – 3 working days
Illinois – 3 working days
New Jersey – Next working day
New York – Next working day
Pennsylvania – 2 working days
Texas – 4 working days
Virginia – 2 working days
What courier companies do you use?
We use UPS and DHL for every delivery.
Please note that some orders will be fulfilled from our UK warehouse, if this is the case, you will not be charged any extra duties and taxes. If you order multiple items they may be shipped from different warehouses, and will arrive in separate shipments, we will of course let you know.
What countries do you deliver to?
US Only. If you want to ship anywhere else in the world, please switch to our “Rest of the World” site by clicking on the US flag icon.
Do you gift wrap?
We do not currently gift wrap, however your order will arrive in a Sophia Webster box and dustbag.
Do I have to pay customs and import charges?
You will not be charged any customs or import fees.
Do you deliver to PO Box addresses?
No, we cannot deliver to PO Box addresses.
Do you deliver to Freight Forwarding addresses?
No, we cannot deliver to freight forwarding addresses.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Do I have to sign for delivery?
Yes, we will require a signature upon delivery for all goods shipped.
Can I track my shipment?
Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number.
Can I change my delivery address once my order has been placed?
No details, including the delivery address can be changed. Your order can be cancelled or recalled and a new order will have to be placed using the new details.
HOW TO RETURN AN ITEM
Returns must be received within 14 days of delivery.
- Book your return at www.sophiawebster.com/returns
- Fill out the form included in your order.
- You will be notified by email once your return has been received and processed.
A return request outside of the 14 day window may be accepted at our discretion. Please contact us with your enquiry.
REturn shipping charges
Returning an order is free.
Refunds will be credited back to the card originally used for payment.
You will be notified by email once your return has been received and processed.
All returns should be sent back with the Sophia Webster shoe box and dustbag included.
Please ensure when returning the parcel that the Sophia Webster box is protected using the carton provided.
Returns will be only be accepted in an unworn condition and in their original condition. Please try shoes only on a clean and carpeted surface so that the soles remain unmarked.
Returns that are damaged, soiled or returned without the original box may not be accepted and may be returned to the customer.
Before your order leaves our warehouse it is fully checked by our packing team. If you receive an item which is damaged please contact us immediately.
We strongly discourage the addition of rubber soles onto Sophia Webster products as this will alter the original design of the shoe and may cause damage.