Product Care

Take Care of Me

Overseen by Sophia Webster herself, our in-house London production team purposefully source the best possible materials for our collections. Due to the intricate designs, some of our materials are delicate so they may need special care, so here is a Care Guide to help you get the most out of your new #SophiaWebster  

Please always use a carpeted surface when trying on your Sophia Webster shoes.

When wearing our shoes please be sure to avoid direct contact with heat, oil (body oils), grease (including make-up and sun cream), alcohol (like your favourite perfumes), and any other abrasive products, as we (Sophia Webster) cannot be held responsible for the deterioration of our shoes or bags if such instances occur.

HOW TO STORE YOUR SOPHIA WEBSTER SHOES AND BAGS

Always store your Sophia Webster shoes/bags in their dust bag where provided, inside the SW box and out of direct sunlight and heat.

Leather

Due to the nature of this material, the appearance of our beautiful leathers can transform over time with slight colour changes and markings. Marks can be improved by gently buffing the affected area with a clean, dry, soft cloth. To maintain the appearance of your leather goods, be sure to store them in your dust bag.

The soft leather soles of our pumps, sandals and flats can become damaged if wet. Please keep out of the rain.

Wings

Our wings are a signature design feature for Sophia Webster. When storing your shoes, please use the dust bag to ensure that your shoes and their wings maintain their shape and we would recommend protecting the wings with tissue paper provided in the shoe box.

Crystals & Crystal Bead Heels

This product has been intricately handcrafted with crystals to create its unique charm. Take care when wearing and handling. Store carefully in the dust bag when not in use. Over time some crystals may fall out due to us using 100’s per pair. If this occurs please contact customer service.

Gems

We regularly use gems on SW products to give the extra glitzy look. Please wear with care and when not being worn be sure to store it away in your dust bag.

Mirror Leather

The mirror surface on these shoes is created using a metallic laminate to give a beautiful shine. Due to the delicate nature of this material, small scratches are likely to appear and you may see some surface discolouration over time. You can extend the life of the shoes by storing them carefully in their protective bags. Should your shoes have a mirror finish on the sole, please use a carpeted surface when trying them on.

Satin

The array of vibrant coloured Italian satins are delicate and should not be cleaned with water. Extra care should be taken to avoid snagging or excess abrasion. Due to the nature of satin, it is advisable not to wear this material in wet weather. We recommend a professional dry clean when needed.

Glitter

It is likely that this material will snag delicate materials such as silk. Over time some glitter loss may occur, this is not a fault but is the nature of the material. To prevent this, we suggest glitter products are stored in the dust bag provided to avoid a transfer.

Printed Leathers

Sophia takes great care to design unique, one-of-a-kind prints for the collections. Please store the printed shoes in dust bags when not in use to avoid colour migration.

Patent

With regular wear, our shiny patent shoes may lose some of their glossy finish. Special care should be taken to avoid scratching and marking them. When not being worn, store patent products in their dust bags. Try to avoid contact with dark materials and solvents as colour transfer may occur. Make sure when storing your patent products they do not touch one another.

Metallic Leather

Metallic leather may lose some colour and become wrinkled over time due to wear, this is a natural process. You can extend the life of the leather by storing the shoes carefully in their dust bags and stuffing them with a tissue when they are not being worn.

Suede

As a porous material, suede can mark easily. Using a suede brush will help to remove any loose dirt. Please keep this material out of the rain.

Sneaker Material

Please take care to avoid contact with anything rough or sharp, as this could damage the knit or neoprene upper material. For care, excess dirt can be removed carefully with a soft, damp cloth.

Marabou Feathers

Feathers are very delicate and therefore need to be looked after with the utmost care. When not wearing your shoes make sure the feathers are laid as flat as possible, preferably with the provided tissue packaging behind them, and a single piece of tissue paper wrapped around them to keep them in place. It is possible for some erosion to occur over time due to the nature of the material. To try and avoid this please keep your shoes in their dust bags. To refresh the look of the product, we recommend gently running your clean fingers through the feathers.

Shearling

Shearling lining is relatively resilient to wear but may bald slightly from abrasion over time. To try and avoid this please keep your shoes in their dust bags.

Faux Fur

When not in use, products should be stored in a dark and dry place. The fur can be brushed gently to refresh the look of the product.

Raffia

Raffia is a delicate material and can fray. You can extend the life of the raffia by storing your shoes and bags carefully in their dust bags when not being worn.

Chains & Harnesses:

This is a very delicate product and must always be handled with the utmost care. When not in use please carefully store in their dust bags when not being worn. Our chains & harnesses can snag delicate material easily.

PVC

PVC is a synthetic fibre so its breathability is minimal and the surface may steam up during wear. You can clear any steam by using a soft, dry, clean cloth.