What courier companies do you use?
We use DPD for deliveries within the UK and we use DHL for deliveries to all other countries.
What countries do you deliver to?
We ship worldwide.
Do you ship to the United States?
If you want to ship to the United States, please switch to our “US” site by selecting the United States from our drop-down menu.
Do you gift wrap?
We do not currently gift wrap, however, your order will arrive in a Sophia Webster box.
Do I have to pay customs and import charges?
If your order is being delivered within the UK you will not pay duties fees.
If your order is being delivered within the US you will not pay duties fees.
For international orders you can now pay for duties and taxes at the checkout page to ensure there are no surprising costs or customs delays. Please note that if you choose to return your order the duties and taxes will not be refunded.
Do you deliver to PO Box addresses?
No, we cannot deliver to PO Box addresses.
Do you deliver to Freight Forwarding addresses?
No, we cannot deliver to freight forwarding addresses, with the exception of Aramex House.
Do you deliver to BFPO/APO addresses?
No, we cannot deliver to military addresses.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Can I track my shipment?
Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number for DHL or DPD.
Can I change my delivery address once my order has been placed?
No details, including the delivery address can be changed. Your order can be cancelled or recalled and a new order will have to be placed using the new details.
Can I exchange my item?
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping in accordance with our Returns Policy.