Faulty Items & Aftercare

All our products are designed and manufactured to the highest standards and are quality checked by our packing team prior to dispatch from the warehouse. We know that on the rarest of occasions, faults can occur should you receive a damaged item, please contact our Customer Experience team immediately

Our team are always here to assist you, so in the unlikely event that a manufacturing fault arises within a period of 12 months after the date of purchase, we are happy to either repair, replace or refund the item, subject to proof of purchase from sophiawebster.com

In cases of wear and tear, where a fault has occurred through general use, we ask that you get in touch to discuss whether a repair, at a cost to the purchaser, is possible.

This does not affect your statutory rights.

Where you made your purchase via one of our global wholesale partner’s please contact them directly for their guidelines.

We do not advise the addition of rubber soles onto Sophia Webster products, as this will alter the original design of the shoe and may cause damage.

Please note our bridal soles are delicately screen printed and are likely to fade with wear.

Please see our full aftercare advice here